For growing companies whose know-how lives in a few people's heads
Who we work with, the problems they want solved, how we solve them, and the results we aim to reach together.
Who we work with ?
Companies where how the work gets done matters, and where it depends on a few experienced people.
You'll recognise your company if it has
- 20 to 200 employees, often across several teams or departments
- Work that repeats every day or week and has to be done the same way
- A founder, manager or a few experienced people everyone depends on
- Mistakes that cost money, customers or time
- Hiring happens regularly, and new people take a while to get up to speed
- Ambition to grow: more staff, more clients, or a new location
For example
- Agencies
- Call centres
- Logistics
- Multi-location services
- Professional services
- Hospitality
- Healthcare operations
- E-commerce operations
- Manufacturing & service businesses
Who we talk to
CEO / founder · COO · Operations manager · Department head · HR lead
“My operations manager is leaving next month and I need to capture everything she knows.”
“We're opening our second branch and need to replicate how we operate.”
The problems they want solved
The hidden cost isn't missing documents. It's depending on a few experienced people for everything.
- ✕New hires take a long time to become independent✓New people can do the work sooner, with a clear process to follow
- ✕Senior people lose hours answering the same questions and correcting mistakes✓Experienced people spend their time on the work only they can do
- ✕When an experienced employee leaves, their know-how leaves with them✓What they know stays in the company, written down and checked by them
- ✕Two people do the same job two different ways✓One agreed way of working that everyone can follow
- ✕Know-how lives in heads, WhatsApp, old files, or nowhere✓One trusted place, owned by someone, kept up to date
- ✕Growing or opening a location needs the founder there in person✓Less of the business depends on one person being in the room
How we solve them
We capture how your best people actually work, turn it into a process anyone you train can follow, and test it with someone who has never done the job.
- 1
Pick one process together
One process that matters and depends on one person, the expert who does it best, and a beginner who has never done it.
- 2
Interview the expert
A guided interview, helped by AI, about how they really do the work: the steps, the “it depends”, the exceptions, and the things they notice that a beginner would miss.
- 3
Turn it into a clear process
The answers become a process someone can follow: what starts it, each step, the decisions, what can go wrong, and when to ask for help.
- 4
The expert checks it
Your expert confirms, corrects or rejects every part. Nothing becomes official without their approval.
- 5
A beginner does the real work with it
We watch where they hesitate, what they ask and where they get stuck. That shows exactly what is still missing.
- 6
Fill the gaps and improve
We go back to the expert about the gaps only, and publish a better version. Each round needs the expert less.
AI captures and proposes. Your experts validate. Your employees test it. The process improves with use.
- ✓No change to your tools: we write down what you already do
- ✓Your experts stay in control of what becomes official
- ✓No jargon needed: you don't need to know what an SOP is
- ✓Start small: one process, measured before and after
The results we aim for together
After the first pilot
- ✓One real process, written down and approved by your expert
- ✓A before/after comparison: how often the beginner needed the expert, time to finish, questions asked, errors
- ✓A clear list of the knowledge gaps that still exist, and who can fill them
- ✓An honest answer to: can someone else do this work using what your company knows?
Where we want to go together
Goals we work towards step by step, once each one is proven, not promises on day one.
- →More of your important processes captured and validated
- →New employees who reach independence with less help from seniors
- →The same quality of work across people, teams and locations
- →Processes that improve every time someone uses them
- →A founder who sets direction and handles exceptions, instead of answering every question
How we'll know it worked
The key measure is how often the beginner needed the expert. Success means the beginner completes the process with clearly fewer expert interventions than before.
If the beginner still needs the expert often, we know exactly which knowledge is missing, and that is what we fix next. If we can't show measurable value, you shouldn't expand the engagement.
Let's test it on one real process
One expert, one process that matters, one beginner who has never done it.
Start a discovery interview